How to Use Calling Features

Anonymous Call Rejection

Reject any incoming calls that have a private number block.

• To use Anonymous Call Rejection, get a dial tone, dial * 77, then hang up.
• To deactivate Anonymous Call Rejection, get a dial tone, dial * 87, then hang up

Automatic Call Back

Have your telephone continuously attempt to redial a number you tried to call that was busy.

• To use Automatic Call Back, hang up from the call, get a dial tone, dial * 66, then hang up.
  • If the line is still busy, listen to the announcement, then hang up.
  • Your phone will check the number for up to 30 minutes.
  • When you receive a special ring that alerts you the line is available, lift the receiver and your call will be made automatically.
• To deactivate Automatic Call Back within the 30 minute time frame, get a dial tone, dial * 86, then hang up. While Automatic Call Back is activated, you can still make and receive other calls.

Automatic Recall

Have a call automatically returned to the last party who called or who attempted to call you.

• To use Automatic Recall, get a dial tone, then dial * 69.
• Listen for the announcement that will tell you the telephone number of the party who called you last.
• If you wish to return the call, dial 1, listen for ringing, and wait for the party to answer.
• If you wish to return the call but the line is busy, listen for an announcement telling you the number is busy and hang up.
  • You will hear a distinctive ring when the line is free and your call will automatically be made when you lift the handset.
  • Repeated attempts to establish the call will occur for a 30-minute period.
• To deactivate Automatic Recall during this 30-minute period, dial * 89, listen for a tone or announcements, then hang up.

If you do not wish to return the call, simply hang up.

Call Forward Don’t Answer

Forward all incoming calls to another telephone number if you do not answer
your telephone after a specified number of rings.

• To use Call Forward Don’t Answer, get a dial tone, dial * 92, dial the number of rings (2 through 9), then dial the number that will receive your calls. When someone answers at the forwarded number, Call Forward Don’t Answer is put into effect.
  • If there is no answer or if the line is busy, hang up and repeat the previous steps.
  • If you do this within 2 minutes, you do not need to connect with anyone at the forwarded number. Instead, you will hear 2 beeps announcing your Call Forward Don’t Answer feature is working.
• To deactivate Call Forward Don’t Answer, get a dial tone, dial * 93, then hang up.

If the number receiving your calls is a long distance number, you will be charged for each toll. If you wish to change the number receiving your calls, deactivate Call Forward Busy and reactivate the feature with the new number.

Call Forwarding

Forward all incoming calls to another telephone number so you will never miss a call.

• To use Call Forwarding, get a dial tone, dial * 72#, listen for a dial tone, then dial the number that will receive your calls. When someone answers at the forwarded number, Call Forwarding is put into effect.
  • If there is no answer or if the line is busy, hang up and repeat the previous steps.
  • If you do this within 2 minutes, you do not need to connect with anyone at the forwarded number. Instead, you will hear 2 beeps announcing your Call Forwarding feature is working.
• To deactivate Call Forwarding, get a dial tone, dial * 73#, listen for 2 beeps, then hang up. If the number receiving your calls is a long distance number, you will be charged for each toll. If you wish to change the number receiving your calls, deactivate Call Forwarding and reactivate the feature with the new number.

Call Forwarding Selective

Forward certain incoming calls to another telephone number so you will never miss a call.

• To use Call Forwarding Selective, get a dial tone, dial * 63 or *83.
• An announcement indicates the current status of the service.
• The Screen List Editing menu offers a series of options, including reviewing the list of numbers, adding or removing entries, and deleting the entire list.
• Users may choose to add the last calling number to the list even if the number was anonymous (the caller chose to withhold their number). At no time are anonymous numbers revealed to the subscriber in the menu system. Instead, there is an announcement such as: “the service is active and there are 2 anonymous entries on the list”.
• Numbers can be entered in 10D or 7D format, but not in 1+10D format. Intercom codes can be used to identify Business Group lines. Speed dialing codes cannot be used in the Screen List Editing menu.
  • The following codes are used in the Screen List Editing menu:
  • 0 to hear the main instruction menu
  • 3 to turn the call service on or off
  • # to add a number to the list, then 01 to add the last calling number to the
    list
  • 1 to review the list of numbers, then 07 to delete an individual number from
    the list
  • * to delete an individual number from the list
  • 08 to delete all the numbers on the list
  • 09 to delete only the anonymous entries on the list

Call Waiting

Never miss an important call while you or a family member are already on the telephone. If you select this feature, you do not need to program your telephone. The feature will automatically work for you. When you are on the telephone and another call comes in, a tone will alert you of a call waiting. You will hear this tone, but the person to whom you are speaking will not. A reminder tone will be heard in 10 seconds if the call waiting remains unanswered. The caller who is waiting to be answered will not know you are speaking to someone else. That person will hear a normal ring tone and will be waiting for you to answer the telephone.

• To answer the second call, depress the switch-hook or receiver button for about 1 second to place the first call on hold. You will automatically be connected to the second caller.
• To alternate between calls, depress the switch-hook or receiver button for about 1 second. Each conversation is private and cannot be heard by the other
  caller.
• To terminate either call, simply hang up.
  • Your telephone will ring, and when you answer, you will be connected with the other caller

If you have dial-up internet and you are using it, you may not know that a caller is trying to reach you, but that caller will continue to hear the telephone ringing as if your phone is not busy.

Cancel Call Waiting

Since the Call Waiting feature is automatic, if you want to disengage it for a time, you must program in this feature. This feature allows important calls to go on without interruption.

• To use Cancel Call Waiting before calling (or before accessing dial-up internet), get a dial tone, dial *70, then dial the number you wish to call.
• When you disconnect, Call Waiting is automatically reactivated.

Call Waiting ID

Know who is calling while you are on another call.

• To use Call Waiting ID, your service must have Call Waiting and Caller ID features.
• Purchase a Caller ID box or a telephone with the Caller ID/Call Waiting feature.
• When a tone alerts you to the caller who is waiting, follow the directions on the Caller ID device to view the name and number of the incoming caller without answering.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

Caller ID Name & Number

Know who is calling by displaying the name of the caller and the telephone number.

• To use Caller ID Name & Number, purchase a Caller ID box or telephone with the Caller ID feature.
  • Follow the instructions on retrieving caller information.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

Caller ID Number

Know who is calling by displaying the telephone number.

• To use Caller ID Number, purchase a Caller ID box or telephone with the Caller ID feature.
  • Follow the instructions on retrieving caller information.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

Caller ID Blocking

Block your telephone number from being displayed to the person you are calling. If
you select this feature, you do not need to program your telephone. The feature will
automatically work for you on every call, unless you choose to disable it for particular calls.

• To use Caller ID Blocking, place the call as normal and your number will not be displayed on any caller ID equipment.
• To deactivate Caller ID Blocking for individual calls, get a dial tone, dial * 82, then dial the number you are calling.
  • After completing the call, Caller ID Blocking will automatically resume.

Directory Number Hunt

Roll an incoming call from a line you are using to another line. If you select this feature, you do not need to program your telephone. The feature will automatically work for you on every call. You may choose multiple lines to receive the rollover calls. You need to tell the LightStreamTM office which numbers to include for this feature.

Distinctive Ring

This service could apply to any family member, to a business or to a fax machine. It allows you to have 2 numbers on one line with a distinctive ring on each.

• To use Distinctive Ring, wait until the full ringing pattern is complete before answering your telephone, so you will know which telephone number was dialed.
  • The main telephone number will have one long ring, your normal ringing pattern.
  • The secondary telephone number will have two short rings.
  • A fax machine with a distinctive ring feature will detect the different ring tone and accept a fax.

Simultaneous Ring

Designate up to four additional telephone numbers that will ring when the main
number is called.

• To use Simultaneous Ring, get a dial tone, then dial * 55.
  • The system announces whether this feature is on or off.
  • Follow the voice instructions.
  • To repeat system instructions, dial 0.
  • You can do all of the following with one call to * 55, or you can do the following
    things one at a time.
• To turn Simultaneous Ring on or off, dial 3.
• To add a phone number, dial #. Follow the voice instructions.
• Dial the phone number you wish to add as you would from the main number
  (including 9- or 1- and area code if needed).
• Dial # again and hang up.
• To remove a phone number, when in the * 55 feature, listen to and follow the voice
  instructions.
• Dial the number you wish to remove.
• Dial *.
• The system will repeat the number you entered. If the number is correct, press 1, then hang up

Speed Calling 8 or 30

Call those frequently called numbers by dialing a 1 or 2 digit code.

• To program speed calling 8 or 30, get a dial tone, then dial * 74 for Speed Calling 8 or dial * 75 for Speed Calling 30.
• Again, listen for the dial tone.
• For Speed Calling 8, dial one of the one-digit access code numbers (2 through 9). For Speed Calling 30, dial 1 of the 2 digit access codes (20 through 49). Dial the number you wish to program. (For long distance entries, dial 1 and the area code before the number.)
• Press #.
• Listen for the confirmation tone to indicate your Speed Calling number is established.
• Repeat this process for each number you wish to program, assigning each a different code number.
• To use Speed Calling 8 or 30, get a dial tone, dial the appropriate 1 or 2 digit access code, then press #.
• When changing your Speed Calling list, the new number automatically cancels out the corresponding existing number.

3-Way Calling

Turn an everyday 2-way telephone call into a 3-way conversation.

• To use 3-way calling, place your existing call on hold by depressing the
  switch-hook or receiver button for one second.
  • Dial the third party.
  • When the third party answers, you may talk privately before completing the
    3-way connection.
  • While keeping the third party on the line, depress the switch-hook or receiver
    button for a second to add the holding party. Your 3-way call is now in
    effect.
• If the call to the third party is not completed, depress the switch-hook or receiver button twice to get back to your first call.
• To disconnect the third party while the 3 of you are still connected, depress the
  switch-hook or receiver button for about one second. You will now have only your
  original party on the line.
• To disconnect completely, simply hang up.
• If either of the 2 parties hangs up, you can continue to talk to the party remaining

Warm Line

Ensure the safety of your loved ones in emergency situations.

• To use your Warm Line, make arrangements with a friend or relative to be your Warm Line contact. Then provide your Pulaski/White representative with your Warm Line telephone number and we will make the necessary connections in our central office.
• Simply take your telephone receiver off-hook. After 30 seconds, the pre-designated number is automatically dialed. When your Warm Line contact answers, you will be able to communicate over the telephone.
• If you cannot communicate, your Warm Line contact will know you need assistance.
• The Warm Line feature will not interfere with regularly dialed calls as long as calls are dialed within the 30-second time interval. After you hang up, you will have regular service again.
• Test your Warm Line feature regularly to remind your contact of your Warm Line arrangement.